Effective Date: 2 November 2026
1. Introduction
This policy explains how Kalyan Matka Books, operated by Sara Book, handles information related to its physical book shopping website, orders and customer support.
2. Information We Collect
Depending on the services used, information may include mobile number, account details, delivery address, order details, payment references and customer support messages.
3. How We Use Information
We use relevant information to manage customer accounts, process book orders, arrange deliveries, respond to inquiries, maintain transaction records and address service issues.
4. UPI Payments
Customers may be directed to external UPI applications such as PhonePe, Google Pay or Paytm. Payment status may require verification. Returning from a UPI application does not by itself confirm successful payment.
Never share your UPI PIN, OTP or banking password with website staff.
5. Information Sharing
Information necessary to fulfill orders may be shared with delivery or service providers. We may also disclose information when required by applicable law.
6. Data Security
We aim to use reasonable safeguards for customer information. However, no internet-based service can guarantee absolute security.
7. Cookies and Technical Data
The website may use browser storage or cookies for account sessions, shopping cart functions and site operation. Technical logs may be processed to maintain service reliability and security.
8. Data Retention
Information may be retained for order fulfillment, customer support, accounting, dispute resolution and applicable legal obligations.
9. Your Rights and Account Deletion
Customers may contact us to request access, correction or deletion of their personal information. Some information may need to be retained for legal or legitimate record-keeping requirements.
10. Third-Party Services
External payment applications and delivery partners may process information under their respective privacy policies.
11. Contact Information
Website: kalyanbooks.website
Merchant: Sara Book
Email: neharocky9876@gmail.com
Address: New Delhi, Sector 7, 322630
12. Policy Updates
This Privacy Policy may be updated to reflect changes in our services, operations or legal requirements. Updated information will be published on this page.